Big Macks 3D
My Colors

Shipping policy

From Our Printers to Your Door

Every order is made after you place it, so here’s what to expect from the moment you check out.

Downloads

Print-ready files are available anywhere in the world. Once your payment goes through, we generate your files to your printer and options and email you a receipt with download links. The links work for 30 days. You can also sign in any time to download your orders again.

Printed orders

Where we ship: printed orders ship within the United States only.

Print time: allow 2 to 3 days for us to print your order before it ships. If your colors call for a filament we need to order, allow 7 to 10 days.

Shipping cost: printed orders ship by USPS. The rate is calculated live at checkout from your address and the size and weight of your parts, and you’ll see the exact amount before you pay. You choose the service, such as Ground Advantage or Priority Mail.

Delivery time: once your order ships, delivery time depends on the USPS service you chose. We email you when it’s on its way.

If something goes wrong

If your package is late, lost or arrives damaged, tell us through the Contact page with your order number, and a photo if anything is broken. We’ll work with you to make it right. See our Return Policy for more.

Add your printer

We size every model to your printer, so we need to know how big it can print. It’ll be saved for the next person with the same machine.

These are the printable sizes — the biggest part your printer can actually make, the numbers your slicer shows as the build volume. Not the bed or the removable plate, which are usually a little bigger.

Optional — build plate and printer-stand measurements

The build plate is the removable sheet you pop prints off; it’s usually a little bigger than the printable area. A plate rack is cut to the sheet, not the bed.

A printer stand is built around your printer’s feet. Give us all four and we can build you one — or skip them and add them later. Measure the BASE — the slab it stands on — not the machine’s widest point. Gantry legs, Z columns and X arms usually overhang the base and hold up nothing.

Where to measure your printer's feet Looking down on the printer's base with the front at the bottom. A is the full width of the base across the front. B is the diameter of one foot. C is from the base's front edge back to the center of the front foot. D is from the base's side edge in to that same center. FRONT rear feet — not needed A D C B
Looking down on the base, front at the bottom.

My printers

Every model is sized to the printer doing the printing, and the logo and engraved sizes come as color inlays only where you can print them. The one at the top is the one new configurations start on — pick any row to make it that.

Adding one is the same picker: choose it in My Printer, or .

Choose your colors

Every model on the site opens in these three. Primary is the largest surface, secondary the part that contrasts with it, and tertiary the accent — feet, trim, the parts that tie it together.